Below are the details of the Student Success Mentor (SSM)
ABOUT THE ROLE
- When working for the customer support experience at Toppr, you'll consistently have a smile on your face and hunger in your heart to help customer. You will not only be on the front line talking to users, and building relationships; but you'll become the customer's advocate inside Toppr. In this role, you'll take care of Toppr's customer experience.
So, if you're interested in hand-delivering happiness to customers, one interaction at a time, then we- d like to meet you!
WHY SHOULD YOU JOIN TOPPR :
- Work with the best: Learn from leaders who have built Toppr from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.
- High-growth industry : India's online education industry is an ever-expanding pie and is poised to grow to $2 billion in 3 years.
- High-growth startup : Over the last 3 years, Toppr has grown over 50x, and we aim to grab a big chunk of this ever-expanding pie.
- As the business grows, you grow : We want Toppr to be built from within. We look at you as someone with the potential to make Toppr a $10B company.
- To prospect and retain clients.
- To handle customer complaints and coordinate with the support team to resolve complaints.
- To build and maintain client bases, along with relevant comments/remarks for future reference.
- To recommend strategies students can use to achieve their career objectives, including specific recommendations in areas such as time management and study planning.
- To prepare the MIS reports in the specified formats.
KEY QUALIFICATIONS :
1. B. Tech. + Call Center/ telecalling experience - mandatory
- Excellent communication skills - English + Hindi mandatory for all mentors (3rd language mandatory for language proficiency mentors)
- Experience in the Customer Success vertical of any organization is a big plus
- Teaching/Mentoring experience is a plus
- MBA is a plus
- Must have a laptop/desktop with a good WIFI connection.
CTC - 3.50LPA
Call - 8221901204/7876212244
Share CV- email@example.com
Offer ended on September 16, 2020