Position title
Student Success Mentor - Customer Support
Description

Below are the details of the Student Success Mentor (SSM)

ABOUT THE ROLE

- When working for the customer support experience at Toppr, you'll consistently have a smile on your face and hunger in your heart to help customer. You will not only be on the front line talking to users, and building relationships; but you'll become the customer's advocate inside Toppr. In this role, you'll take care of Toppr's customer experience.

So, if you're interested in hand-delivering happiness to customers, one interaction at a time, then we- d like to meet you!

WHY SHOULD YOU JOIN TOPPR : 

- Work with the best: Learn from leaders who have built Toppr from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.

- High-growth industry : India's online education industry is an ever-expanding pie and is poised to grow to $2 billion in 3 years.

- High-growth startup : Over the last 3 years, Toppr has grown over 50x, and we aim to grab a big chunk of this ever-expanding pie.

- As the business grows, you grow : We want Toppr to be built from within. We look at you as someone with the potential to make Toppr a $10B company.

Responsibilities
  • To prospect and retain clients.
  • To handle customer complaints and coordinate with the support team to resolve complaints.
  • To build and maintain client bases, along with relevant comments/remarks for future reference.
  • To recommend strategies students can use to achieve their career objectives, including specific recommendations in areas such as time management and study planning.
  • To prepare the MIS reports in the specified formats.
Qualifications

KEY QUALIFICATIONS : 

1. B. Tech. + Call Center/ telecalling experience - mandatory

  1. Excellent communication skills - English + Hindi mandatory for all mentors (3rd language mandatory for language proficiency mentors)
  2. Experience in the Customer Success vertical of any organization is a big plus
  3. Teaching/Mentoring experience is a plus
  4. MBA is a plus
  5. Must have a laptop/desktop with a good WIFI connection.
Job Benefits

CTC -  3.50LPA

Contacts

Call - 8221901204/7876212244

Share CV-  rojgargroup.cv@gmail.com

 

Employment Type
Work From Home
Industry
Edu. Tech
Job Location
Navi Mumbai, India
Base Salary
INR2,00,0000-INR3,50,000
Date posted
September 9, 2020
Valid through
September 16, 2020
PDF Export

Offer ended on September 16, 2020

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Position: Student Success Mentor - Customer Support

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