Position title
Student Success Mentor - Customer Support

Below are the details of the Student Success Mentor (SSM)


- When working for the customer support experience at Toppr, you'll consistently have a smile on your face and hunger in your heart to help customer. You will not only be on the front line talking to users, and building relationships; but you'll become the customer's advocate inside Toppr. In this role, you'll take care of Toppr's customer experience.

So, if you're interested in hand-delivering happiness to customers, one interaction at a time, then we- d like to meet you!


- Work with the best: Learn from leaders who have built Toppr from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.

- High-growth industry : India's online education industry is an ever-expanding pie and is poised to grow to $2 billion in 3 years.

- High-growth startup : Over the last 3 years, Toppr has grown over 50x, and we aim to grab a big chunk of this ever-expanding pie.

- As the business grows, you grow : We want Toppr to be built from within. We look at you as someone with the potential to make Toppr a $10B company.

  • To prospect and retain clients.
  • To handle customer complaints and coordinate with the support team to resolve complaints.
  • To build and maintain client bases, along with relevant comments/remarks for future reference.
  • To recommend strategies students can use to achieve their career objectives, including specific recommendations in areas such as time management and study planning.
  • To prepare the MIS reports in the specified formats.


1. B. Tech. + Call Center/ telecalling experience - mandatory

  1. Excellent communication skills - English + Hindi mandatory for all mentors (3rd language mandatory for language proficiency mentors)
  2. Experience in the Customer Success vertical of any organization is a big plus
  3. Teaching/Mentoring experience is a plus
  4. MBA is a plus
  5. Must have a laptop/desktop with a good WIFI connection.
Job Benefits

CTC -  3.50LPA


Call - 8221901204/7876212244

Share CV-  rojgargroup.cv@gmail.com


Employment Type
Work From Home
Edu. Tech
Job Location
Navi Mumbai, India
Base Salary
Date posted
September 9, 2020
Valid through
September 16, 2020
PDF Export

Offer ended on September 16, 2020

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Position: Student Success Mentor - Customer Support

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