Position title
Call Quality Analyst
Job Location
Bangalore, India
Description

What You'll Be Doing
1. Monitoring and auditing calls for assigned employees
2. Audit calls and give feedback on strength and developmental areas to improve
employees sales performance
3. Ensuring achieving the assigned monthly audit
4. Using quality monitoring data management system to compile and track
performance at individual level and share feedback
5. Provide feedback and quality report with internal team
6. Suggest training needs and developments

Skills
  • Auditing calls,
  • Quality assessment
Other Points

Required Candidate profile
1. Candidate Should speak English Fluently. Regional Language is a plus
2. Candidate Should have experience in auditing calls, Quality assessment
3. Good communication skills
4. Good listening skills

Employment Type
Full-time
Experience
  • Experience - 2-4 Years
  • Languages: English Communication Mandatory.
  • Location - Mumbai Based (central line preferred)
  • Joining - immediate/15 days
  • Industry - EdTech or similar
Date posted
March 18, 2022
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Position: Call Quality Analyst

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