Job Title: Customer Service Representative – India & US
Location: Vikhroli, Mumbai
Experience: 1 + years of experience in Customer Service/experience.
Qualification: Graduate in any stream.
Duties and Responsibilities:
- Should have an Experience of at least 1 year in Customer Service.
- Should be willing to make Outbound calls and answer incoming calls confidently.
- Should take the ownership of complaints and queries of the customers and
proactively follow through to resolution in the given SLA.
- Should ensure all customers queries are well-investigated and resolved.
- Develop a professional relationship with customers by building a good rapport.
- Co-ordinate & provide feedback to the internal team for faster resolution.
What are we looking for?
- Exceptional communication skills verbal & written
- Excellent problem-solving skills
- Confidence in conveying information.
- A multi tasker with Excellent organizational and time management skills.
- Strong work ethic, Leadership skills, positive attitude
- Microsoft Office (Excel)
- Should have analytical skills, logical thinking, strategic approach