Customer Service Representative

Job Title: Customer Service Representative – India & US
Location: Vikhroli, Mumbai
Experience: 1 + years of experience in Customer Service/experience.
Languages: English/Hindi
Qualification: Graduate in any stream.
CTC: 3.5lpa-5lpa
Email: rojgargroup.cv@gamil.com

Duties and Responsibilities:

1. Should have an Experience of at least 1 year in Customer Service.
2. Should be willing to make Outbound calls and answer incoming calls confidently.
3. Should take the ownership of complaints and queries of the customers and
   proactively follow through to resolution in the given SLA.
4. Should ensure all customers queries are well-investigated and resolved.
5. Develop a professional relationship with customers by building a good rapport.
6. Co-ordinate & provide feedback to the internal team for faster resolution.

What are we looking for?

1. Exceptional communication skills verbal & written
2. Excellent problem-solving skills
3. Confidence in conveying information.
4. A multi tasker with Excellent organizational and time management skills.
5. Strong work ethic, Leadership skills, positive attitude
6. Microsoft Office (Excel)
7. Should have analytical skills, logical thinking, strategic approach