Position title
IT Service Delivery Manager
Job Location
Bangalore, Karnataka
Description

Job Description: IT Service Delivery Manager (IT Infrastructure)

Role Overview: The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.

Responsibilities
  • Service Management:
    • Oversee the delivery of IT services to ensure they meet business requirements and service level agreements (SLAs)1.
    • Develop and implement service delivery standards and processes1.
    • Monitor and report on the performance of IT services, addressing any deviations from service standards1.
  • Customer Relationship Management:
    • Maintain strong relationships with clients to understand their needs and ensure these are met1.
    • Handle customer complaints and issues related to IT services1.
    • Ensure customer satisfaction through effective communication and service delivery1.
  • Incident and Problem Management:
    • Manage and resolve critical incidents and service requests2.
    • Act as the first escalation point for support calls and service requests2.
    • Coordinate with other IT teams to ensure seamless service delivery2.
  • Vendor and Contract Management:
    • Manage relationships with vendors and suppliers, negotiating contracts for IT services1.
    • Ensure all IT services comply with relevant laws, regulations, and company policies1.
  • Continuous Improvement:
    • Identify opportunities for improvement in the delivery of IT services and implement changes as needed1.
    • Stay updated with the latest IT trends and technologies to enhance service delivery1.
  • Team Leadership:
    • Lead and manage a team of IT professionals to ensure effective service delivery2.
    • Provide guidance and support to team members, fostering a collaborative work environment2.
Skills

Strong understanding of

  • IT infrastructure and service management principles
Employment Type
Full-time
Qualifications

Any Degree with Proven experience in IT service delivery or a similar role

Base Salary
INR15,00,000-INR18,00,000 Per year
Experience

7 -9 years

Contacts

Share Resume: rojgargroup.cv@gmail.com

Fill the forum:

https://forms.gle/CKERDJZY8vaHRW4W9

Date posted
September 22, 2024
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Position: IT Service Delivery Manager

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