Position title
IT Support
Job Location
Bangalore, Karnataka
Description

Job Description: IT Support and Helpdesk L2/Level 2 Admin

Role Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated support requests, maintaining IT systems, and ensuring smooth operation of IT services.

Responsibilities
  • Technical Support:
    • Provide Level 2 support for hardware, software, and network issues1.
    • Troubleshoot and resolve complex technical problems escalated from Level 1 support2.
    • Assist with the installation, configuration, and maintenance of IT equipment and software1.
  • System Administration:
    • Perform sysadmin activities such as scheduling overnight backups and maintaining system updates3.
    • Manage user accounts, permissions, and access controls1.
    • Ensure the security and integrity of IT systems through regular monitoring and updates1.
  • Incident and Problem Management:
    • Document and track incidents and resolutions in the ticketing system3.
    • Provide updates and maintain knowledge bases for common issues and solutions3.
    • Collaborate with Level 3 support and other IT teams to resolve complex issues2.
  • Customer Service:
    • Deliver excellent customer service by promptly addressing and resolving support requests1.
    • Provide training and guidance to end-users on IT systems and best practices1.
    • Communicate effectively with users to understand their needs and provide appropriate solutions1.
  • Continuous Improvement:
    • Suggest and implement improvements in IT support processes and procedures4.
    • Stay updated with the latest IT trends and technologies to enhance support capabilities4.
Skills

Strong knowledge of:

  • IT systems,
  • Hardware,
  • Software
  • Network Issues
  • Ticketing System
Employment Type
Full-time
Qualifications

Any Degree with Proven experience in IT support or a similar role

Base Salary
INR5,00,000-INR9,00,000 Per year
Experience

3 -5 years

Contacts

Share Resume: rojgargroup.cv@gmail.com

Fill the forum:

https://forms.gle/CKERDJZY8vaHRW4W9

Date posted
September 22, 2024
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