Job Title: Email Drafter (Escalation Department)
Location: [Your City, India]
Are you a wordsmith with a passion for resolving customer issues? We’re seeking an Email Drafter to join our Escalation Department at [Your Company]. As an Email Drafter, you’ll play a pivotal role in transforming customer escalations into opportunities for exceptional service.
- Craft Clear and Empathetic Emails: Draft professional and empathetic email responses to address customer escalations, ensuring clarity and understanding.
- Resolve Customer Concerns: Collaborate with teams to find effective solutions and ensure timely resolution of escalated issues.
- Maintain Professionalism: Uphold the company’s reputation through polished written communication and a calm, collected demeanor.
- Bachelor’s degree or equivalent experience.
- Exceptional written communication skills.
- Previous experience in customer service or escalation roles preferred.
- Familiarity with customer service tools and software.
Email Your Resume: Send your updated resume to email@example.com.
Call or WhatsApp: Feel free to contact us directly by calling 8221901204 or 7876212244.
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