Email Drafter

Job Title: Email Drafter (Escalation Department)

Location: [Your City, India]

Are you a wordsmith with a passion for resolving customer issues? We’re seeking an Email Drafter to join our Escalation Department at [Your Company]. As an Email Drafter, you’ll play a pivotal role in transforming customer escalations into opportunities for exceptional service.

Key Responsibilities:

• Craft Clear and Empathetic Emails: Draft professional and empathetic email responses to address customer escalations, ensuring clarity and understanding.
• Resolve Customer Concerns: Collaborate with teams to find effective solutions and ensure timely resolution of escalated issues.
• Maintain Professionalism: Uphold the company’s reputation through polished written communication and a calm, collected demeanor.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Exceptional written communication skills.
• Previous experience in customer service or escalation roles preferred.
• Familiarity with customer service tools and software.

to apply:

Email Your Resume: Send your updated resume to hr@rojgargroup.com.

Call or WhatsApp: Feel free to contact us directly by calling 8221901204 or 7876212244.

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